Two Souls One Heartbeat Keychain | Cute Cat Lover Gift

Return & Exchange Policy

We want you (and your kitty) to love every item from Cuddling Crew! 💖
If for any reason you’re not fully satisfied with your purchase, we accept returns and exchanges within 7 days of delivery under the following conditions:

• Item must be in original condition (unused, unwashed, and undamaged).

• Return shipping costs are the buyer’s responsibility unless the item arrived damaged or defective.

• If your order arrives damaged, please contact us within 48 hours with photos so we can make it right quickly.

• Personalized or custom items are non-refundable unless there’s a printing or quality issue.

To start a return or exchange, please email us at hello@cuddlingcrew.com with your order number, reason, and photos (if applicable). We’ll guide you step-by-step.

 

Care Instructions:

To keep your magnet looking purr-fectly cute for years:

• Wipe gently with a soft, dry cloth or slightly damp microfiber cloth.

• Avoid soaking in water or using alcohol-based cleaners.

• Keep away from direct sunlight for long periods to preserve color vibrancy.

• Use only on clean, dry metal surfaces for the strongest magnetic hold.

Handle with care. Your magnet is designed to brighten your space, not to be dropped or bent.

 

Processing & Shipping:

• Orders are processed within 1–3 business days.

• Estimated delivery times:

  • Canada & U.S.: 5–12 business days

  • International: 10–20 business days

• Tracking details will be emailed once your order ships.

 

Our Promise:

Every purchase supports our mission to spread love, kindness, and cat joy worldwide. If you ever need help with your order, we’re just a meow away. Reach out anytime!