Return & Exchange Policy
We want you (and your kitty) to love every item from Cuddling Crew! 💖
If for any reason you’re not fully satisfied with your purchase, we accept returns and exchanges within 7 days of delivery under the following conditions:
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Item must be in original condition (unused, unwashed, and undamaged).
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Return shipping costs are the buyer’s responsibility unless the item arrived damaged or defective.
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If your order arrives damaged, please contact us within 48 hours with photos so we can make it right quickly.
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Personalized or custom items are non-refundable unless there’s a printing or quality issue.
To start a return or exchange, please email us at hello@cuddlingcrew.com with your order number, reason, and photos (if applicable). We’ll guide you step-by-step.
Care Instructions:
To keep your magnet looking purr-fectly cute for years:
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Wipe gently with a soft, dry cloth or slightly damp microfiber cloth.
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Avoid soaking in water or using alcohol-based cleaners.
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Keep away from direct sunlight for long periods to preserve color vibrancy.
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Use only on clean, dry metal surfaces for the strongest magnetic hold.
Handle with care. Your magnet is designed to brighten your space, not to be dropped or bent.
Processing & Shipping:
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Orders are processed within 1–3 business days.
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Estimated delivery times:
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Tracking details will be emailed once your order ships.
Our Promise:
Every purchase supports our mission to spread love, kindness, and cat joy worldwide. If you ever need help with your order, we’re just a meow away. Reach out anytime!
